Privacy Policy

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1. Who we are

Our website address is: https://ecomteck.com.

2. What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

3. How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

4. What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

5. Where we send your data

Visitor comments may be checked through an automated spam detection service.

6. Your contact information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

7. License

Our products are 100% open source and under the OSL License. For single license, you can use on 1 live domain (1 installation), 1 testing/staging domain and multiple subdomain from the same backend. You also can add the license key for your localhost.

8. Our Refund Policy

Customers can get 30-day money back guarantee for any paid product since the time of the purchase.

You CAN request for refund when our products fail to meet your expectation like we cannot resolve your issues.

You CANNOT get the refund in the case you

  • Purchase wrong products or wrong versions
  • Simply don’t like to use the product
  • Purchase the product to evaluate only
  • Apply discount code for the order
  • Face coding conflicts caused by 3-party extensions
  • Installation, Support and Custom service.
  • The item doesn’t work as claimed and you have never asked for help.

The refund request will be rejected after 30 days guarantee. In addition, the refund policy will not be applied for installation & customization service, extended support fee or orders under special promotion.

To request a refund, please remove/uninstall all copies of our products from your server and confirm it with a screenshot attached in your email to ecomteck@gmail.com. Refund process will take up to 7 business days.

9. Our Support Services

After purchasing our paid products, customers can get free lifetime updates and a 12-month period of free support. This free support period will be calculated from the time of the purchase.

We ONLY support issues related to module function. If you face any issue, you can submit a ticket on our ticket system (https://ecomteck.com/contact). Submited issues in tickets should be clear and detailed with screenshots. Each ticket should include issues related only one product so that we can assign to our dev easily. In the case your ticket doesn’t meet these requirements, we can refuse to resolve it. Also, your order id, ssh/fpt account and admin account for access will be required in the ticket if needed.

On the other hand, all approved tickets will be checked and replied within 2 business days. Also, if your ticket is submitted on our weekends, please understand that it will be processed on the next Monday.

Our live chat support also available to help you pre sale questions or general issues during our business hours. We work from Monday to Friday (Saturday sometimes), from 8.10 a.m to 5.30 p.m (except 1,5 hour for lunch) at GMT +7.

 

Free products will not include free support service. To request support service for these extensions, you can choose any above package.

Support Extensions will include:

  • Install the module
  • Integrate into the site containing the custom theme
  • Fix simple bugs/errors of the module directly on the site

Note: For other requirements related to function or integration into custom theme, the ticket can be replied later than usual because these issues take more time and effort to resolve. So, please understand.

If your issues consume fixing time, we will estimate the time to fix on local or release a new version with updates.

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