On Ecomteck, quality of your products are guaranteed. If you want to get refund, we offer 30 days money back guarantee.
We provide these policies in order to make this marketplace to be the best place for you. Your money, your time and effort will be invested efficiently in your ecommerce-site.
I. HOW TO GET REFUND
You don’t have to compare and consider too much. If you are interested in our products, come and get it. In case, you are not satisfied, you will get full refund within 30 days.
Before asking for refund, you should have to remove the product from your domain and then confirm it with mail with attached file to us.
Refund process will take up to 7 business days.
II. REFUND WILL BE NOT ACCEPTED IN CASE
Your purchase is exceeding time of 30 days.
Refund request for fee paid of installation and customization services
Membership fee, once you purchase, you cannot receive refund for any reason
Moreover, please notice that refund policy won’t be applied for discounted and sale off items under no circumstance
III. LOOKING FOR FREE LIFETIME SUPPORT
When you purchase our product and services, free support is included. You will get fast support for:
– Any questions related to our products
– Any bug/error need to be fixed to ensure the products work well in your site like our demo
In case you need support for free items or customization, please notice that
* Customizing any product to fit your own needs will require some fee (basically $20/hour). We recommend you send email request to our email or submit through our customization page
* For free items, we offer support service: $20 per month and $50 for lifetime.
IV. OUR SUPPORT SERVICE
we offer 3 packages:
- Standard support $55/month
- Pro supportt $99/month
- Vip support $200/month
Note: For PRO support, we will put your issues on the high priority. In other way, if you choose to use VIP support, we will assign you a personal technical supporter who will work only for you